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xe54 collects only the information needed to run your account, process transactions through Rocket, Upay and Bank Transfer, and keep your session secure. What we collect, how long we keep it and how you can request changes — this page covers all of it, clearly.
When you open an account with us, we collect the details you enter directly: your name, contact information, login credentials and any payment identifiers linked to your wallet or bank account. For transactions processed through Rocket, Upay or Bank Transfer, we retain the transaction reference and amount as part of your account record — we do not store full wallet credentials on our servers. We also collect session data automatically: your device type, browser version and IP address. This helps us detect unusual login patterns and flag access that does not match your usual session behaviour. We use cookies to keep your session active and to remember preferences you set inside the account area. You can manage cookie preferences through your browser settings at any time. We do not sell your personal data to third parties, and we do not share it with marketing partners outside the platform. Any disclosure to third parties is limited to identity verification services and payment processors strictly necessary to run your account. Availability and applicable data rights depend on your local law and eligible region. If you have questions about a specific data point held on your account, the support routes on this page are the right starting point.
This policy covers data collected directly through xe54's website and account system. It does not extend to third-party services you reach through links on our pages, and it does not govern how payment processors handle data on their own platforms. Below is a plain breakdown of what falls inside and outside this policy's scope.
All data collected when you log in, update your profile or change security settings falls inside this policy. This includes login timestamps, device fingerprints and any identity documents you submit for account verification.
Payment references from Rocket, Upay and Bank Transfer are covered here to the extent they appear in your account record. The payment processor's own handling of your wallet credentials is governed by that processor's privacy terms, not ours.
Session cookies, preference data and browsing behaviour within xe54's pages are within scope. We use this data to maintain your session and to understand which account areas you use most — not to profile you for external advertising.
Links to external sites, game studios and any embedded content outside our domain are outside this policy's scope. We cannot control how those services collect or use data once you leave our pages.
Your account record is not a closed file. You can review the information we hold, ask us to correct an error and request that we clarify why a particular data point was collected. The fastest route for most corrections is the account settings area — changes to your contact details or linked wallet identifiers take effect as soon as you save them. For records you cannot edit directly, such as historical transaction references or identity documents we hold for verification purposes, you can raise a formal data request through our support channel. We will respond to data requests within the timeframe required by the applicable rules for your region. If you believe a record is wrong or held without valid reason, you can escalate through the contact routes listed in the support section of this page. Eligibility for specific data rights depends on your local law; we handle each request according to the rules that apply to your eligible region.
Open the account settings area to see the contact details, wallet identifiers and session history we hold. If something looks wrong, the edit fields are there immediately — no need to contact support for standard profile corrections.
Name, contact information and linked payment identifiers can be updated directly in your account. For documents submitted during verification, raise a correction request through our published support route and we will handle it from there.
If you want to know why a specific piece of data was collected or how long we keep it, reach out through the support channel. Frame your question around your account reference so we can pull the right record quickly.
Where your local law gives you the right to request deletion of certain data, you can submit that request through our support route. We will confirm what can be removed and what must be retained for legal or financial compliance reasons.
For any question about how your data is held or used, these are the routes to reach the team. Use the channel that works best for your device and situation — all three go to the same account support team.
Open the chat icon from the account area to speak with support directly. This is the quickest route for urgent data questions or if you have spotted an error in your account record that needs immediate attention.
Send your data request or policy question to the support email address published in the account help section. Include your account reference so the team can locate your record without back-and-forth.
The help centre in your account area carries written answers to common policy questions, including how to read your transaction history and what the account verification documents are used for.
Account security and data handling are not separate concerns — they run together across every part of how we operate. Here is how we handle the areas that matter most to your account.
We keep your account data for as long as your account is active and for the period required by applicable financial and compliance rules after it closes. Transaction references from Rocket, Upay and Bank Transfer are part of that retained record. When the retention period ends, data is deleted from active systems.
Session cookies keep you logged in and save your in-account preferences between visits. Analytics cookies help us understand which account sections are used most. You can adjust or clear cookie settings through your browser at any time; doing so may require you to log in again on your next visit.
Login credentials are stored in hashed form — we cannot read your password, and neither can any member of the support team. If you suspect unauthorised access, change your password immediately through account settings and contact support via live chat so we can flag the session.
When this policy changes in a material way, we will post a notice in the account area before the change takes effect. Continuing to use your account after the notice period means you have seen the updated terms. You can request the previous version through our support email if needed.
These are the questions we hear most often about data, account records and your rights under this policy. If your question is not here, the support routes above are the next step.
We collect the details you enter at registration — name, contact information and login credentials — plus session data like your device type and IP address. If you transact through Rocket, Upay or Bank Transfer, the transaction reference and amount are added to your account record.
Yes. Your account settings area shows the profile information and linked payment identifiers we hold. For historical transaction records or identity documents, raise a data access request through our support channel and we will compile what we can share under the rules that apply to your region.
Contact details and wallet identifiers can be edited directly in your account settings — save the change and it updates immediately. For documents submitted during verification, you cannot edit those yourself; contact support with your account reference and we will process the correction from our side.
We share only what is strictly necessary to run your account: identity verification services and payment processors like those handling Rocket and Bank Transfer transactions. We do not sell data or share it with marketing companies. Third-party links on our pages lead to services with their own privacy terms.
We retain account and transaction records for the period required by applicable financial compliance rules in your region after account closure. Once that period ends, data is removed from our active systems. The exact retention period depends on the rules that apply to your eligible region.
We post a notice in your account area before any material change takes effect, giving you time to review what is different. If you continue using your account after the notice period, that signals you have seen the update. You can request a copy of the previous version via our support email.